Conflict Resolution in the Office

This Interactive course on Conflict Resolution in the Office discusses different types of conflict that you may encounter in the office, how to find lasting solutions to disagreements, and what to do if conflict threatens to get out of control. In a workplace, conflicts that are handled appropriately can be a source of innovation and positive change… both for employees and the companies they work for. But when conflicts go unresolved, they can raise stress levels, interfere with business and even lead to physical violence. Areas covered in the course include understanding workplace conflict, responses that can make things worse, resolving conflicts effectively, how to handle a confrontation and more.

To view the full-length video, click here.

Topics covered in these products include:

  • Recognize how workplace conflicts can harm employees and the companies you work for.
  • Know responses you should avoid when faced with conflict.
  • Explain the process you should follow to resolve disputes in your office.
  • Know how to prevent a confrontation from escalating into violence.
Read more about the topic

Associated Industries: Human Resources, Office Environments.
Associated Topic Titles: Harassment, Human Resources (HR), Office Safety, Workplace Violence.


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